Privacy Policy

Carver Jones Market ("Carver Jones Market," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, shop with us, contact us, sign up for updates, or otherwise interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or provide us with your personal information.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, or from third parties that help us provide services.

1.1 Information You Provide

We may collect information such as:

• Your name
• Email address
• Phone number
• Mailing address
• Payment information
• Order details and purchase history
• Messages, feedback, or customer service inquiries
• Any other information you choose to provide

1.2 Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on the site
• Referring website or source
• General location information
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from service providers, payment processors, delivery partners, analytics providers, advertising partners, or other third parties that help us operate our business.

2. How We Use Information

We may use the information we collect to:

• Process and fulfill orders
• Provide customer service and respond to inquiries
• Send receipts, order updates, and account-related communications
• Share store updates, promotions, and marketing messages if you opt in
• Improve our website, services, products, and customer experience
• Detect, investigate, and prevent fraud, misuse, and security incidents
• Comply with legal obligations and enforce our policies
• Analyze traffic, usage patterns, and campaign performance

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality and understand how visitors use our site. These technologies may help us remember your preferences, measure site performance, and personalize your experience.

You can usually set your browser to refuse some or all cookies, or to alert you when cookies are being used. If you disable cookies, some parts of the website may not function properly.

4. How We Share Information

We do not sell your personal information. We may share personal information in the following situations:

4.1 Service Providers

We may share information with vendors and contractors who help us operate our business, including payment processors, website hosts, email service providers, analytics providers, delivery services, and customer support tools.

4.2 Business Operations

We may share information as needed to operate our business, fulfill orders, manage promotions, or communicate with customers.

4.3 Legal Requirements

We may disclose information if we believe disclosure is necessary to:

• Comply with law, regulation, subpoena, or legal process
• Respond to lawful requests from public authorities
• Protect our rights, property, safety, customers, or the public

4.4 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, financing transaction, or similar business transfer, information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information for other purposes with your consent.

5. Marketing Communications

If you sign up to receive updates, promotions, or newsletters, we may send you marketing emails or text messages. You may opt out of marketing emails by using the unsubscribe link in the message. If you receive text messages from us, you may opt out by replying STOP or by following the instructions in the message.

Please note that even if you opt out of marketing messages, we may still send transactional or service-related messages such as order confirmations, receipts, or important account notices.

6. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent where required by law. If we learn that we have collected personal information from a child without proper authorization, we will take reasonable steps to delete it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may depend on the type of information, legal obligations, dispute resolution, fraud prevention, and business needs.

9. Your Privacy Choices

We want you to have meaningful control over the information you share with us. You may contact us to:

• Update or correct your contact information
• Opt out of marketing emails
• Opt out of marketing text messages
• Ask what information we have about you
• Ask us to delete information we hold about you

To make a request, email us at jharris@carverjonesmarket.com. We may need to verify your identity before responding, and some information may need to be retained where required or permitted by law, including for recordkeeping, tax, fraud prevention, or legal compliance purposes.

Depending on where you live, you may also have additional rights under applicable state privacy law. If so, you may exercise those rights using the same contact information above.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Do Not Track

Some browsers offer a "Do Not Track" feature. At this time, we do not respond to Do Not Track signals. We may continue to use cookies and similar technologies as described in this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will update the effective date above. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: